How to ingrain a human-first approach in your workplace | Danielle Martin
Description
In this captivating episode of the CS School podcast, we're joined by Danielle Martin, Senior Customer Success Manager at TryHackMe.
Danielle believes that a genuine commitment to customer success requires a human-first approach. Join us as we delve into the essence of being human-first, and discover how you can incorporate this approach into your own customer success strategy. Don't miss out on this enlightening conversation!
Key talking points
➡️ What it means to be “human-first”
➡️ How to advocate a human-first approach internally
➡️ Resolving conflict by being human-first
➡️ The effect of human-first on customers
➡️ Software solutions to aid a human-first approach
➡️ Challenges to human-first
➡️ The difference between sales and customer-led companies
Resources
➡️ Attend Customer Success Festival in London on November 29-30, 2023
➡️ Connect with Danielle on LinkedIn to continue the conversation.
➡️ Become leadership certified by taking the Customer Success Leadership Accelerator Program
➡️ Chat with other CSMs in the CSC Slack channel for more tips and tricks.
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